Delivery & Collection Times

We plan our delivery and collection routes around the bookings taking place each day, with the aim of having your equipment set up and ready before your agreed hire period begins.

If you're hiring from Colourful Castles in Luton, Dunstable, Harpenden or the surrounding area, please give us accurate event and venue times when booking. This is particularly important for halls where access may only be available for a limited period.

When Will My Equipment Be Delivered?

Your delivery time will depend on your event, location, equipment and our route for that day. We arrange deliveries so there is appropriate time to unload and safely set up your booking before it is due to be used.

If you have a fixed venue access time, please tell us when booking. For example, if your hall only opens at 1pm and the party starts at 2pm, we need to know both times rather than simply being told that the party begins at 2pm.

Setting Up Your Equipment

Different bookings require different amounts of setup time. A single bouncy castle is a very different delivery from a larger booking containing several inflatables, soft play, ball pools or party extras.

Please make sure the setup area is accessible when we arrive. Gates, doorways and routes to the setup position should be clear, and we need to know in advance about steps, unusually narrow access, long carrying distances or other restrictions. Some of our larger inflatables have specific access requirements.

For indoor hires, please also make sure your chosen equipment is suitable for the hall's floor space and ceiling height. If you're uncertain, contact us before the event rather than leaving the measurements until delivery day.

What About Collection?

Collection is arranged around the agreed hire period and our collection route. Please keep the hired equipment together and available until our team arrives to collect it.

For hall parties, it is particularly important that we know when the venue needs to be cleared. If the caretaker locks the doors at a fixed time, tell us when you book so that this can be taken into account when arranging your hire.

Please Tell Us If Your Times Change

Party plans sometimes change. If your venue alters its access arrangements or your event times change after you've booked, please contact us as soon as possible.

Don't assume that a substantially earlier delivery or later collection can automatically be accommodated on the day. Our vehicles may have several bookings scheduled throughout Luton, Dunstable, Houghton Regis, Leighton Buzzard, Barton-le-Clay and other locations, so advance notice gives us the best opportunity to work with your new timings.

Before Delivery Day

• Check your booking date and event times.
• Confirm the full delivery address and postcode.
• For halls, check your permitted access and closing times.
• Make sure the route to the setup area is clear.
• Tell us about steps, narrow gates, restricted parking or difficult access.
• Check that you have enough space for the equipment you've booked.
• Let us know promptly if anything changes.

You can find our regular coverage information on the Delivery Area page. If you have a question about your booking, timings or venue access, please use our contact page or speak to us directly.