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Frequently Asked Questions

What preparation is needed before delivery?

Please ensure access routes to your garden or venue are clear, as we require approximately 4ft of width to move equipment through safely. The setup area should be free from sharp objects, mud, pet waste, and overhanging branches. We also require access to a power socket within 25 metres of the setup area.

How much space do I need for a bouncy castle?

Please allow extra room around the inflatable for safety mats, blowers, and anchoring. As a guide, we recommend allowing around 6ft at the front and rear, plus 3ft on each side. If you are unsure, contact us and we can help advise on the most suitable equipment for your available space.

What surfaces can inflatables be set up on?

Our inflatables are normally set up on grass for safety and anchoring purposes. If you have another surface in mind, please contact us before booking so we can discuss available options and suitability.

Can equipment be set up on a slope?

Some slight slopes may be suitable, depending on the angle and direction. We cannot install inflatables on steep or unsafe gradients. If your garden or venue is sloped, please let us know in advance.

How many children can use a bouncy castle at once?

The number of users depends on the size and design of the inflatable. Each unit has recommended user limits which must be followed at all times. We advise separating children into similar age and size groups for safe play.

What age children can use the equipment?

This varies depending on the inflatable hired. All units have height and age guidance for safety reasons. Some items are designed specifically for younger children, while larger inflatables may suit older age groups too.

Is your equipment tested and insured?

Yes. All of our inflatable equipment is regularly checked and maintained to meet current safety standards, including PIPA testing where applicable. We are fully insured for public liability and safety remains one of our highest priorities.

Do your inflatables have covers?

Many of our inflatables include built-in shower covers or roofs. These help protect against light showers and sunshine, but equipment should not be used in heavy rain or unsafe weather conditions.

What happens if the weather is bad?

We understand British weather can be unpredictable. If severe weather is expected, we reserve the right not to deliver for safety reasons. We monitor conditions closely and will contact customers if weather may affect the booking.

Is there a cancellation fee?

No cancellation fee applies, but we ask for at least 24 hours notice before your booking where possible.

What time do you deliver and collect?

Standard delivery times are between 7am and 12 midday, with collection usually between 6pm and 8pm unless otherwise arranged in advance.

Do you offer overnight hire?

Yes, overnight hire is available on selected inflatables. Additional conditions apply, including ID checks and secure garden requirements. Please contact us for details.

What products do you hire out besides bouncy castles?

Alongside our popular bouncy castles, we also offer inflatable slides, obstacle courses, soft play, ball pools, didi cars, giant garden games, competitive games, and party packages. This allows customers to build a full event setup with a variety of entertainment options.

Do you provide equipment for schools and large events?

Yes, we regularly supply equipment for school fetes, sports days, charity events, corporate fun days, and community celebrations. We have larger inflatables and multi-item packages available for bigger events.

Do you accept late bookings?

Yes, if we have availability we are happy to help with last-minute bookings. It is always worth contacting us, as cancellations can occasionally create short-notice spaces.

What areas do you deliver to?

We deliver across Luton, Dunstable, Slip End, Caddington, Streatley, Barton le Clay, Toddington, Kensworth, Eaton Bray, Markyate, and many surrounding areas. We may also travel further for an additional charge. Please contact us if your area is not listed.

How much electricity does a bouncy castle use?

Running a bouncy castle blower is generally very affordable, with average electricity costs typically around £2 per day depending on usage and local rates.

How do I pay for my booking?

A booking fee is required to secure your hire. The remaining balance is then payable before or on the day of your event, usually by cash or bank transfer depending on arrangement.

Why choose Colourful Castles?

Colourful Castles has built a strong reputation for providing clean, reliable equipment, friendly service, and punctual delivery throughout the local area. We focus on making party planning simple while supplying quality inflatables and entertainment for events of all sizes.